eCommerce has eased the retail process, but it has also intensified the demands of consumers who want quick and free shipping. Today, consumers choose brands that meet their expectations. The key to keeping up with the competition and satisfying customers lies in improving the last-mile delivery process. This final step … Read more
An efficient order fulfillment process is essential to a successful online retail business. However, the last few years saw a rapid shift in consumer behavior. With big eCommerce companies offering free, next-day shipping, customers have become more demanding when it comes to delivery and shipping times. Independent retailers needed to … Read more
eCommerce made the world of retail more accessible. Today, people worldwide have easy access to products that weren’t previously available to them. The eCommerce industry is poised to gain more traction in the next few years as internet penetration improves access in other regions of the world. To satisfy the … Read more
The last few years saw the boom of the eCommerce industry. The advent of online shopping shifted consumer behaviors drastically – more so now during the global pandemic. This year, more than 2.14 billion people worldwide will buy goods and services online, a 29% increase from 1.66 billion people that … Read more
eCommerce sellers are no strangers to surprises in business — from sudden spikes in demand to flash inventory sales to shipping problems like lost packages or damaged goods. In many cases, such surprises lead to unexpected expenses. Whatever the case may be, you need to be prepared. With that, here … Read more
Consumers love getting something free or freebies with their purchases. The word “free” significantly impacts purchase behavior and even improves brand image. A recent report said, 9 out of 10 people recall the name and logo of giveaway or free stuff. Aside from freebies and giveaways, most retailers are also … Read more
Logistics management is fundamental to the success of an eCommerce company. It’s a critical component to fast and smooth deliveries, and customers already expect this with online shopping. One issue can affect customer loyalty to a brand. It’s so important that U.S. companies spent $1.63 trillion on logistics in 2019. … Read more
Over the last few years, Southeast Asia grew to become a major player in the eCommerce market. With four million new internet users going online each month, the region’s eCommerce expansion rate is undeniably rapid. In a Statista report, this market will generate more than $172 billion in eCommerce revenues … Read more
The efficiency of a retailer’s order fulfillment process plays a vital role in customer satisfaction and loyalty. The order fulfillment process, which includes inventory, storage, organization, and shipping products, sets an efficient operation apart from those in the middle of the road. When it comes to this crucial eCommerce process, … Read more
At the core of online shopping is convenience. Today consumers are more demanding, and they expect their online shopping experience to be seamless and swift. These expectations were even more evident in 2020. People shifted to online shopping not only because of convenience but for safety as well. In the … Read more
From shipping delays caused by delivery exceptions and many other concerns, eCommerce isn’t without its drawback. However, there is no denying how online shopping is part of modern living. eCommerce allows consumers to make purchases in the comforts of their own homes. Likewise, retailers can now reach customers even in … Read more
For consumers, a store’s return policy, brick-and-mortar or otherwise, is a crucial factor that affects their purchase decision. The better and easier the return process is, the more likely clients will buy and repurchase from a brand. While this is a good thing, for eCommerce companies handling returns can get … Read more
