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5 Shipping Strategies to Improve Customer Experience

shipping-strategies

The last few years saw the boom of the eCommerce industry. The advent of online shopping shifted consumer behaviors drastically – more so now during the global pandemic. This year, more than 2.14 billion people worldwide will buy goods and services online, a 29% increase from 1.66 billion people that … Read more

(Guest Post) 5 Ways to Cover Last Minute Shipping Expenses By Victoria Sullivan

cover-last-minute-shipping-expenses

eCommerce sellers are no strangers to surprises in business — from sudden spikes in demand to flash inventory sales to shipping problems like lost packages or damaged goods. In many cases, such surprises lead to unexpected expenses. Whatever the case may be, you need to be prepared.  With that, here … Read more

How to Offer Free Shipping Without Losing Revenue

how-to-offer-free-shipping

Consumers love getting something free or freebies with their purchases. The word “free” significantly impacts purchase behavior and even improves brand image. A recent report said, 9 out of 10 people recall the name and logo of giveaway or free stuff. Aside from freebies and giveaways, most retailers are also … Read more

Inbound vs Outbound Logistics: Knowing the Differences

inbound-vs-outbound-logistics

Logistics management is fundamental to the success of an eCommerce company. It’s a critical component to fast and smooth deliveries, and customers already expect this with online shopping.  One issue can affect customer loyalty to a brand. It’s so important that U.S. companies spent $1.63 trillion on logistics in 2019. … Read more

ASEAN eCommerce: Local versus Cross-Border Fulfillment

cross-border-fulfillment

Over the last few years, Southeast Asia grew to become a major player in the eCommerce market. With four million new internet users going online each month, the region’s eCommerce expansion rate is undeniably rapid. In a Statista report, this market will generate more than $172 billion in eCommerce revenues … Read more

How to Measure and Reduce the Order Fulfillment Cycle Time

order-fulfillment-cycle-time

The efficiency of a retailer’s order fulfillment process plays a vital role in customer satisfaction and loyalty. The order fulfillment process, which includes inventory, storage, organization, and shipping products, sets an efficient operation apart from those in the middle of the road. When it comes to this crucial eCommerce process, … Read more

Common Order Fulfillment Costs: Explained

order-fulfillment-costs

At the core of online shopping is convenience. Today consumers are more demanding, and they expect their online shopping experience to be seamless and swift. These expectations were even more evident in 2020. People shifted to online shopping not only because of convenience but for safety as well. In the … Read more

Delivery Exception: What It Is and How You Should Respond

what-is-delivery-exception

From shipping delays caused by delivery exceptions and many other concerns, eCommerce isn’t without its drawback. However, there is no denying how online shopping is part of modern living. eCommerce allows consumers to make purchases in the comforts of their own homes. Likewise, retailers can now reach customers even in … Read more

The Role of Reverse Logistics in the eCommerce Delivery Process

reverse-logistics-in-ecommerce

For consumers, a store’s return policy, brick-and-mortar or otherwise, is a crucial factor that affects their purchase decision. The better and easier the return process is, the more likely clients will buy and repurchase from a brand.  While this is a good thing, for eCommerce companies handling returns can get … Read more

What is Economy Shipping and Is It Right for Your Business

what-is-economy-shipping

Door-to-door deliveries and economy shipping are what set eCommerce retailers apart from traditional brick-and-mortar business owners. Online shopping allows consumers to buy goods without having to leave their homes. It is convenient, quick, and for the most part, hassle-free. That’s why in 2020, over two billion people bought goods or … Read more

How the Pandemic Accelerated the Digitalization in Supply Chain Management and Logistics

digitalization-in-supply-chain-management-and-logistics

What is Driving the Digitalization in Supply Chain Management and Logistics? The face of logistics has changed over the last three decades. Order fulfillment has transformed from a purely operational function concerning inventory stocking and package delivery into a sole industry that delves into advanced inventory planning, customer behavior and … Read more

What are Shipping Labels and How Do They Work?

shipping-labels

Shipping labels seem like an innocuous part of the order fulfillment process. However, this small piece of paper is vital in fulfilling orders and maintaining customer satisfaction. Regardless of the scale of an eCommerce store,  shipping label issues can impact overall operations.  There is more to it than the return … Read more

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