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Inbound vs Outbound Logistics: Knowing the Differences


Logistics management is fundamental to the success of an eCommerce company. It’s a critical component to fast and smooth deliveries, and customers already expect this with online shopping.  One issue can affect customer loyalty to a brand. It’s so important that U.S. companies spent $1.63 trillion on logistics in 2019. … Read more

ASEAN eCommerce: Local versus Cross-Border Fulfillment


Over the last few years, Southeast Asia grew to become a major player in the eCommerce market. With four million new internet users going online each month, the region’s eCommerce expansion rate is undeniably rapid. In a Statista report, this market will generate more than $172 billion in eCommerce revenues … Read more

How to Measure and Reduce the Order Fulfillment Cycle Time


The efficiency of a retailer’s order fulfillment process plays a vital role in customer satisfaction and loyalty. The order fulfillment process, which includes inventory, storage, organization, and shipping products, sets an efficient operation apart from those in the middle of the road. When it comes to this crucial eCommerce process, … Read more

Common Order Fulfillment Costs: Explained


At the core of online shopping is convenience. Today consumers are more demanding, and they expect their online shopping experience to be seamless and swift. These expectations were even more evident in 2020. People shifted to online shopping not only because of convenience but for safety as well. In the … Read more

Delivery Exception: What It Is and How You Should Respond


From shipping delays caused by delivery exceptions and many other concerns, eCommerce isn’t without its drawback. However, there is no denying how online shopping is part of modern living. eCommerce allows consumers to make purchases in the comforts of their own homes. Likewise, retailers can now reach customers even in … Read more

The Role of Reverse Logistics in the eCommerce Delivery Process


For consumers, a store’s return policy, brick-and-mortar or otherwise, is a crucial factor that affects their purchase decision. The better and easier the return process is, the more likely clients will buy and repurchase from a brand.  While this is a good thing, for eCommerce companies handling returns can get … Read more

What is Economy Shipping and Is It Right for Your Business


Door-to-door deliveries and economy shipping are what set eCommerce retailers apart from traditional brick-and-mortar business owners. Online shopping allows consumers to buy goods without having to leave their homes. It is convenient, quick, and for the most part, hassle-free. That’s why in 2020, over two billion people bought goods or … Read more

How the Pandemic Accelerated the Digitalization in Supply Chain Management and Logistics


What is Driving the Digitalization in Supply Chain Management and Logistics? The face of logistics has changed over the last three decades. Order fulfillment has transformed from a purely operational function concerning inventory stocking and package delivery into a sole industry that delves into advanced inventory planning, customer behavior and … Read more

What are Shipping Labels and How Do They Work?


Shipping labels seem like an innocuous part of the order fulfillment process. However, this small piece of paper is vital in fulfilling orders and maintaining customer satisfaction. Regardless of the scale of an eCommerce store,  shipping label issues can impact overall operations.  There is more to it than the return … Read more

8 Signs it’s Time to Switch from In-House Fulfillment to Outsourced Fulfillment


Every scaling eCommerce business will be at a crossroad, deciding whether to continue doing in-house fulfillment or outsourcing it to 3PLs.    Between keeping eCommerce shipping costs low and ensuring order deliveries’ promptness, eCommerce order fulfillment involves plenty of moving parts. If something goes awry at one point, the entire process … Read more

How to Choose the Best Fulfillment Company for Your eCommerce Business


What does an eCommerce Fulfillment Company do?  While self-order fulfillment seems practical for start-up merchants, those trying to scale their businesses are finding out it is not enough. Expanding companies need more help especially in terms of operations. And this is why most of them are trying to find the … Read more

What is Overnight Shipping?


An efficient shipping strategy builds a loyal customer base. It’s a fact that Convey can back with numbers. In a 2018 study, the delivery experience management software provider found that 98.1% of 1,500 consumers believe that delivery actually boosts brand loyalty. Besides cost, it is evident that delivery speed is … Read more

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