Customer Success Stories

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BLOCKS is the world’s first customizable smartwatch that allows you to define the device’s features and appearance that suit your individual lifestyle. It is composed of modules that each have a unique feature, such as a screen, a motion tracker, a heart rate sensor, GPS, environmental monitor among others. What’s more, as an open platform, Blocks allows modules to be developed by partner companies and individuals to be sold on the block store, thereby not only growing the variety of modules on offer but also reducing development costs for new technologies.

What problem(s) did you face with your logistics operations?

Prior to finding Zhenhub, we had been bearing high costs and experiencing significant delays in shipping our products, not to mention several cases of items getting lost during delivery. The primary challenge was, therefore, finding a company with the experience and reasonable price tag for handling our inventory management operations, which requires great precision and efficiency due to the different combinations of packages that customers can select in terms of watch cores, modules and colors.

What service(s) were you looking for when you came across ZhenHub?

We were looking for a fast and efficient service that would be able to meet our needs in terms of managing our complex product and our expansive inventory, ensuring that we could deliver all of the different smartwatch combinations our customers would build.

How has ZhenHub solved your problem(s)?

Zhenhub has done particularly well in managing our expansive inventory and all of the different components that make up our devices. They have always been very responsive to our requests and are also quite adaptive to our changing needs, as well as any errors we have made on our side in terms of product specifications and order delivery details.

All answers for this case study were provided by BLOCKS founding partner, Omer.

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